Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- Always so nice and helpful!Cindy S., Youngstown, OH
“Love dealing w everyone at this office. Always so nice and helpful! A special shout out to Chris.. she’s usually the person we deal with the most.. she’s great!”
- Five stars!Lesley M., Ohio
- I feel taken care of.Virginia S., Ohio
“I’ve had Merlo Ins for a Bunch of years and hooked people up with him. He’s a Good guy. I have homeowners and car � I’m not going anywhere. I feel taken care of.”
- Erie and Rob have been good to us...Michelle K., Ohio
“I’ve had Merlo insurance since Rob opened his practice. Erie and Rob have been good to us and trust me when I say we have had our fair share of accidents in our family”
- Five stars!Ron C., Niles, OH
- Five stars!Anonymous, Ohio
- ...Both Rob Merlo and Erie have been fantastic...Anonymous, Canfield, OH
“My wife and I have used Merlo Ins for over 12 years. Rob started us on Erie and both Rob Merlo and Erie have been fantastic, going out of their way to provide an excellent product with exceptional customer service! Thank you! David Renouf
” - MBMy wife and I have been a satisfied customer of Merlo for 11 years.Anonymous, Niles, Oh
“My wife and I have been a satisfied customer of Merlo for 11 years. We’re as dedicated to Merlo as they are to us, in finding the best rates, payment options, and in getting a new policy going! Call Chris anytime, she’ll be glad to help you with your insurance needs!!!”
- KAVery quick response from adjuster and field estimate on damage.Anonymous, Ohio
- Fabulous company. Wonderful service by compassionate people. Thank you!Anonymous, Ohio
- Dominic M., Niles, Ohio
- DMDeborah M., Niles, Ohio
“MERLO’S Insurance did a wonderful job of reviewing my policy and giving better rates. Am so thankful!!”
- MSMichelle S., Niles, Ohio
“Awesome Company! Within 2 hours of hitting a deer and screwing my front end up and both driver side doors I was dropping my car off at Kings Collision and picking up my rental car from Enterprise. I called the claims department told them what happened and they set up my rental and gave me choices for the repair place. They recommended Kings Collision so I went with them. The phone call took about 15 minutes and boom done. They truly made this horrible experience much better by making everything so easy. My husband & I will always be a Erie customer!!”
- RGRachel G., Niles, Ohio
“Merlo insurance has been wonderful to work with. Molly is always extremely helpful in answering my questions and directing me to the right professional to assist me. Anita Gartner is an absolute joy to work with and always Happy to help. I get quick responses to my inquiries and never feel like an inconvenience. Not only do these ladies have fantastic customer service while being very good at their profession, they are always upbeat and an absolute joy to work with. I have had nothing but a fantastic experience with this company since day 1.”
- ALadam L., Niles, Ohio
“Great people. Always ready to help.”