Data Sharing
- Name
- Mailing and physical address
- Phone number
- Email address
- Insurance-related information provided for quoting or servicing policies
- Payment information (processed securely; credit card data is not stored)
- Complete a form on our website
- Request a quote
- Purchase or service an insurance policy
- Contact us by phone, email, or SMS
- Provide insurance quotes and policy services
- Process policy applications and payments
- Communicate regarding policies, billing, and claims
- Send customer service, account notifications, and marketing communications (including SMS, if consent is provided)
- Improve our website and services
- Insurance carriers and underwriting partners
- Service providers who assist us in operating our business
Important SMS Disclosure
SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes.
SMS Terms & Conditions (RingCentral A2P 10DLC Compliant)
If you consent to receive SMS from Merlo Insurance Agency, Inc., you agree to receive customer service, account notification, and insurance marketing SMS messages from us.
- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications:
If you have consented to receive text messages from Merlo Insurance Agency, Inc., you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Marketing
- Account Notifications
Example: “Hello, this is a friendly reminder of your upcoming appointment with Merlo Insurance Agency, Inc. at 815 Youngstown Warren Road, Suite 11, Niles, Ohio 44446 on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointment reminders, follow-up messages.
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
- Opt-In Method:
You may opt in to receive SMS messages from Merlo Insurance Agency, Inc. in the following ways
- By submitting an online form
- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at rob@merloinsurance.com.
- Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
- Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Copyrights and Privacy Statement | Merlo Insurance pages.
- Message frequency may vary